Frequently Asked Questions
Tutorial Video
Learn more about the LemurStrap
Does the LemurStrap come in different sizes?
The LemurStrap is currently offered in one size. However, we are currently working on developing a longer / bigger size option and a shorter / smaller size option. Stay tuned about new product drops by subscribing to our email list!
Will the strap fit my body?
If you’re between 5’3” and 6’4”, LemurStrap should fit you depending on your body shape. Check out our specifications chart for exact measurements of the range of lengths that our adjustable strap can be. We are also currently working on developing a longer / bigger size option and a shorter / smaller size option. Stay tuned about new product drops by subscribing to our email list!
What if I want to wear the strap over my right shoulder?
While the LemurStrap comes set up for the left shoulder, can be worn over your right shoulder as well as your left. If you want to switch the strap to your right shoulder, simply slide the shoulder pad further forward on your shoulder, or switch the tethers to the opposite sides of the baseplate, in order to maintain easy access to the locking buckle on the shoulder pad.
We may come out with an “opposite shoulder version” in the future that is optimized for wearing over your right shoulder. Stay tuned about new product drops by subscribing to our email list!
Will the baseplate fit my camera?
The baseplate of the LemurStrap fits most DSLR or mirrorless cameras. The best fit is achieved on cameras wider than 4 ¾” with the tripod screw hole centered on the lens (which is typical). The placement of the tripod adapter can be adjusted to fit a wide variety of camera bodies. Check out our specifications chart for exact measurements of the baseplate and tripod adapter. As our company grows, we hope to release a wider variety of strap sizes and styles.
Don’t hesitate to reach out to hello@lemurstrap.com with any compatibility questions about your specific camera or other gear.
Can I use the LemurStrap tripod adapter with other products / brands?
Yes! No need to detach it from your camera. Our tripod adapter plate is a standard ARCA Swiss shape and size and fits all your favorite Peak Design gear as well as major tripod manufacturers.
*Note: There are variations in the specifications of "ARCA Swiss" quick-release plates from different manufacturers. Our tripod adapter plate may not be compatible with all other "ARCA Swiss" products.
Is it normal for there to be some movement between the tripod adapter and baseplate?
There should be a small amount of play / movement between the tripod adapter and baseplate. The engineer intentionally designed it this way, because if it was tighter, the tripod adapter would be hard to get in and out smoothly and it would lead to wear on both parts over time.
As long as the screw is tightly fastened and the tripod adapter isn't able to twist around, the baseplate will securely hold your camera. The play in the fit of the tripod adapter should not cause any wear. If the strap ever feels like it’s not secure, contact us so we can investigate further.
What is your return policy?
We offer a 30-day money back guarantee. If you’re unsatisfied for any reason, you can return the product for a full refund, no strings attached. Contact us at hello@lemurstrap.com if you have further questions.
When will I receive my strap?
Orders generally ship within 3 business days. We are a small startup, and we're doing everything we can to meet demand in a timely manner. We will do absolutely everything we can to ensure on-time delivery. You will receive a notification by email when your order has shipped, and throughout the delivery process.
Do you offer a warranty?
Yes we offer a warranty which covers any manufacturing defects or product failures within the first 90 days. You can reach out to us at hello@lemurstrap.com with any warranty claims.
Why does my strap look different than some of the pictures I’ve seen?
We are constantly improving and refining the LemurStrap’s design. This includes swapping out certain components for stronger or more functional materials, and improving the efficiency, adjustability, and compatibility of certain components. As a small startup, we are not always able to update our pictures immediately.
Any changes we have made do not affect the function of the strap as described and represented in our marketing materials and on our website.
Will you offer more products in the future?
We already have several new products lined up to offer in the future. Stay tuned about new product drops by subscribing to our email list!
How do I get in touch with LemurStrap?
You can email us at hello@lemurstrap.com or call / text us Monday to Friday 9:00-6:00 (MST) at (970) 585-4878. Please don't hesitate to reach out with comments or questions. We’d love to hear from you!